How to Order
Making a purchase online is extremely easy. Once you have taken any desired options for any of our products click buy to add an item to your shopping cart. To review the contents of your shopping cart, or proceed to the checkout, just click view cart. The cards we accept include Visa, Visa Delta, Visa Purchasing, Mastercard, Switch, JCB and Solo. We reserve the right not to accept an order. We will only dispatch orders to the cardholders address.
Should you wish to change your order after making payment with your credit or debit card, please contact Charlie Dont Surf immediately by telephone or email. Please note that we are unable to change your order after goods have been dispatched.
Delivery Schedule
Every effort is made to get your goods to you as soon as possible. We normally dispatch stock items the same working day, if orders are received before 4pm. For orders received after 4pm, we will normally dispatch your goods the next working day. If it is not possible to dispatch your order, we will contact you and arrange an alternative dispatch date. If this is not acceptable to you, we will be happy to refund your order.
Shipping and Handling
The Royal Mail Special Delivery Service is used for most United Kingdom orders. For most addresses in the UK, delivery using this service is normally before 1 PM the next working day. However, delivery may take up to 3 working days to some remote areas including Scottish islands such as Orkney, Sky and Mull.
Returns Policy
If you wish to cancel your order, you must do so within seven days of receiving your goods. To cancel your order, you must first inform us in writing or by email and we will issue you with a returns number. Please ensure that this is clearly marked on the packaging of your return. All returned goods must be packed in a way that ensures their safety from damage in transit. You will be responsible for the cost of returning the goods. We will process your refund within 30 days of receiving the returned goods. This does not affect your statutory rights as a consumer.
If you do happen to receive the wrong goods, then contact us first in writing or by email and we will resolve the situation immediately. We will be happy to send out the correct order or to refund your purchase. In the unlikely event that you have to return faulty goods to us, we will either replace or refund the cost of the returned item. To return faulty goods, contact us in writing or by e-mail and we will issue you with a returns number. Please ensure that this is clearly marked on the packaging of your return. We will process your refund within 30 days of receiving the returned goods. This does not affect your statutory rights as a consumer.
Complaints Procedure
We always strive to offer a first class service. However, if you have any cause for complaint please contact us in writing or by email. We will respond to all complaints within one working day, usually the same day. We aim to resolve any complaints or problems within five working days. We will keep you informed and do our best to resolve the situation as quickly as possible.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not disclose buyers information to any third parties. We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes:
Worldpay collect your credit or debit card details on their secure system, which is approved by leading UK banks and never enters our system. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. We only use Cookies to keep track of the contents of your shopping cart, once you have selected an item. If you have any questions or comments about privacy, you should write or email us.
Credit Card Security
Online transactions are dealt with by Worldpay. All credit and debit card numbers are encrypted. Your card information is processed on their system and does not leave their secure environment.
Contact Details
Charlie Dont Surf
Unit 1
The Foreshore Building
Saltburn by the Sea
TS12 1HQ
United Kingdom
Tel (UK) 01287 626007
Tel (Overseas) +44 1287 626007
